Refund Policy

Effective 14 October 2026

7-day refund

If Cued isn't right for you, ask for a refund within 7 days of your purchase and you get the full amount back, including any tax you paid.

How to ask

Email contact@getcued.pro from the address you bought with, or reply to your receipt, and include your order number if you have it. Cued is sold through Dodo Payments, our reseller and merchant of record, so the refund is issued by Dodo Payments to the card or account you paid with.

How long it takes

We start every refund within 2 working days of your email. Your bank or card provider usually shows it within 5 to 10 working days after that.

What happens to your licence

When the refund is issued, your licence key is deactivated and Cued asks for a licence again. Your recordings, transcripts and notes stay on your Mac; a refund never deletes them. A refunded founding licence frees its place for someone else.

After 7 days

After 7 days, purchases are final, except where the law where you live gives you a right to a refund, or something went wrong on our side, such as being charged twice or a licence that never worked. In those cases, email us and we will put it right.

Chargebacks

Please email us before disputing a payment with your bank. Within the 7 days the refund is faster than a dispute, and after that we will still help. A disputed payment deactivates the licence while it is open.